Our ultimate goal is to ensure our customers are happy. If you are dissatisfied with your order for any reason, we’ll give you a $5 credit that you may use towards your next purchase - no questions asked!
If there’s a problem with your order caused by our team, we offer a 30-day money back guarantee on unopened and unused items that are in sellable condition. All other return requests are handled on a case-by-case basis with your satisfaction and our protection in mind.
Please note: We reserve the right to alter this policy should it be abused. Simply know, we’ll always do our best to take care of you, our customer, and handle your concerns in a fair and reasonable fashion!
1. Contact us within 30-days from your purchase date to request a Return Merchandise Authorization (RMA) number. Please don’t forget this step! We wouldn’t want your return to be refused and sent back at your expense.
2. We will provide you with your RMA # along with a Return Shipping Address at the time of your request.
3. Pack the products securely in a sturdy box to ensure your return arrives intact. Merchandise must arrive in unopened and resaleable condition in order to receive credit.
4. Write down your RMA # on the out of the box next to your shipping label.
5. Drop off your package for delivery to start the return process!
We encourage you to jot down your RMA # and tracking number for your records. Please allow up to 7 days from the time we receive your package for your return to be processed. You will receive an email confirming your refund.