Our ultimate goal is to ensure our customers are happy. If you are dissatisfied with your order for any reason, we’ll give you a $5 credit that you may use towards your next purchase - no questions asked!
If there’s a problem with your order caused by our team, we offer a 30-day money back guarantee on unopened and unused items that are in sellable condition. All other return requests are handled on a case-by-case basis with your satisfaction and our protection in mind.
Please note: We reserve the right to alter this policy should it be abused. Simply know, we’ll always do our best to take care of you, our customer, and handle your concerns in a fair and reasonable fashion!
How to make a return:
1. Contact us within 30-days from your purchase date to request a Return Merchandise Authorization (RMA) number. Please don’t forget this step! We wouldn’t want your return to be refused and sent back at your expense.
2. We will provide you with your RMA # along with a Return Shipping Address at the time of your request.
- If you're returning a product due to a defect or an error made by us, we’ll provide you with a pre-paid return shipping label.
- If you’re returning a product for any other reason, shipping will your responsibility and a $5.00 restocking fee will be deducted from your return credit in order to cover return processing.
3. Pack the products securely in a sturdy box to ensure your return arrives intact. Merchandise must arrive in unopened and resaleable condition in order to receive credit.
4. Write down your RMA # on the out of the box next to your shipping label.
5. Drop off your package for delivery to start the return process!
- We require that returns are made to us within 15 days from the RMA # issue date. If we do not receive your return by the allotted time, we will assume that you have decided to keep the product(s) and your return request will be cancelled.
We encourage you to jot down your RMA # and tracking number for your records. Please allow up to 7 days from the time we receive your package for your return to be processed. You will receive an email confirming your refund.
I haven't opened the aroma Siez yet.I am giving 5 stars for the prompt service. I am very pleased with how l am treated as a customer. I am a FAN and will be a Loyal Customer. Keep up the GREAT WORK.
Outstanding service regarding order, shipping and especially cost! I highly recommend the products.
Quality product and outstanding service when and expect delivery.
wonderful customer service and compassionate....stay are you are
Product worked wonderfully and pricing was a good deal.
It was all very professional and the order was quickly shipped.
i love my healthshop 911 they have always been good to me. they have the best products ever for healing. Making products I normally could not afford affordable. thank you 911 health shop. Its a pleasure doing business with you.
Great site... I order from here regularly. Free & fast shipping.
Many thanks, Shawn
Your web page was very easy to use. I also like the fact that you double checked my request for automatic delivery.
I have had really good experiences ordering with you. I appreciate the free gifts and discounts and will continue to go on your website and order. Thanks!
i will always come to 911 for all my holistic medicine needs. they are fair with price and their customer service is always the best I have seen. Good Job 911 keep up the good work!