Cancellation Policy

We take pride in our quick processing times as it's one of the reasons why customers love shopping with us!

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to catch your order before it ships, but we cannot guarantee your request.

If we're unable to honor your cancellation or modification request and should you decide you do not want your order upon receiving your package, you may initiate a return request within 30 days of placing your order. Per our Return Policy, we only accept returns for items that are unopened, unused, and in sellable condition, and return shipping will be your responsibility. For more information, please review our Return Policy.


If you're a Subscribe & Save Customer, this same Cancellation Policy applies.

If at any time you'd like to cancel or modify your recurring orders, we highly encourage you to cancel or modify your subscription a minimum of 2 business days before your next shipment is due to process.

To manage your subscription online, simply login to your 911 Health Shop Account using the email address associated with your subscription. If you do not have an account, simply sign up for a free account using the email address associated with your subscription to ensure you're able to review your subscription details.

Once you're logged in, you can easily manage your subscription, update the frequency you receive your items, manage your billing details, initiate orders to process earlier, or cancel your subscription. For more information, check out our Subscribe & Save FAQ's.

If you need assistance managing your subscription, don't hesitate to Contact Us, and one of our friendly customer care representatives will be happy to help!